You no longer need airtime to call a lifeline. LifeLine Western Cape introduces new WhatsApp Call counselling service

On Monday, 09 May 2016, LifeLine Western Cape expanded its ability to assist those in need with the launch of its brand new WhatsApp Call counselling service.

Having provided telephonic and face-to-face counselling to people in need since 1968, the addition of this new service aims to make it easier and more affordable for everyone in the Western Cape to access LifeLine’s team of trained counsellors.

Glynis Depper, Vice Chair of LifeLine Western Cape, says, “By introducing WhatsApp Call as an option to our counselling service, we are hoping to reach a wider community that cannot necessarily afford the cost of a landline call but needs someone to talk to.”

Cost is far lower, or even free in certain areas

While the cost of calls to landlines in South Africa can range between 60c to R2.80 per minute, WhatsApp calls use less than 1MB of data per minute, which works out much cheaper for those who are on data plans.

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Since the Western Cape Government recently launched the first 50 of its planned 384 public Wi-Fi zones (where anyone with a Wi-Fi-enabled device has free access to 250MB of data per month), many will also be able to call LifeLine via WhatsApp for free.

Add LifeLine’s number to your phone

Those wishing to make use of this new service will have to make sure they have WhatsApp installed on their mobile devices. Once they’ve added LifeLine Western Cape’s mobile number (063 709 2620) to their contact, they’ll be able to call a counsellor directly via WhatsApp.

During its initial launch phase, LifeLine’s WhatsApp Call counselling service will operate seven days a week between 10am and 2pm, with a view to extending these hours within the next six months.

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