Are you perhaps scared to voice your disapproval of a product or service because you feel intimidated as a female consumer?

Section Nine of the Constitution of South Africa guarantees equality before the law and freedom from discrimination to all the people of South Africa.

Zeeva encourages everyone to become aware of their rights – especially consumer rights

World Consumer Rights Day (15 March 2017), is an awareness day addressing the basic rights of consumers, and it is time to become aware of your rights as a consumer.

According to the National Credit Regulator (NCR) consumers have rights in terms of the National Credit Act (NCA) to:

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  • Apply for credit
  • Know why credit was declined
  • Receive information and documentation in their preferred official language
  • Receive information and documentation in simple and clear language
  • Get documentation in their preferred delivery manner
  • Receive statements without charge
  • Receive their free credit report once a year from a registered Credit Bureau and if evidence is available, question/dispute incorrect information
  • Privacy
  • Apply for debt review/management/counselling

Here are a few examples that you should be aware of, which could affect you:

Applying for a clothing account

According to Zeeva’s 2017 Smart Women, Smart Money survey (completed by over 3 000 women) more than 48% of women have a clothing account.

This type of credit is the first credit consumers tend to apply for, according to Zeeva experts. One of the issues a female consumer can find herself in is when she has no idea she is allowed to ask for her credit agreement beforehand. It is therefore important to ask for your credit agreement and to know how your account works and what the term/cost implications are. You can also query what the credit life installment, for example, entails.

You can choose to cancel the credit life installment and find your own provider. FinSafe is such a provider. If it so happens, that your request to get a credit agreement is refused, you can log a complaint via the credit ombudsman. This however has to be your last resort (before court).

Owning a credit card

Zeeva encourages female consumers to know what their credit agreement involves.

  • You need to understand what the minimum payments are that you need to pay
  • You need to know and understand what will happen if you max out your credit card
  • You are also entitled to ask for your statements so that you can keep an eye on what is going on in your account

Know what the credit act, the credit amendment act as well as the regulations entail by visiting Zeeva’s webpage. This can help you to manage your debt effectively. Zeeva is a debt management programme specifically designed for women by women.